1. Acceptance of Terms
These Terms and Conditions (“Terms”) govern your access to and use of azimuth.claims and the associated platform, applications, and services (collectively, the “Platform”), operated by Azimuth, LLC, a Nevada Limited Liability Company (“Azimuth,” “we,” “us,” or “our”). These Terms apply to you as an Accredited Representative — an attorney, claims agent, or Veterans Service Organization (VSO) representative accredited by VA's Office of General Counsel — and to any organization on whose behalf you use the Platform. By creating an account, accessing a case record, or otherwise using the Platform, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Platform.
If you are using the Platform on behalf of an organization, you represent that you have authority to accept these Terms on that organization's behalf. Commercial terms for software access, including any subscription fees, are set out in a separate agreement between Azimuth and you or your organization and are not modified by these Terms.
2. What Azimuth Is — and Is Not
Azimuth is an independent technology platform. Azimuth is not a law firm, a healthcare provider, a government agency, or the U.S. Department of Veterans Affairs, and it is not affiliated with or endorsed by VA. Azimuth does not prepare, present, prosecute, or submit VA disability claims on its own behalf, and does not provide legal, medical, or financial advice.
Filing and representation are carried out either directly by the veteran through their own VA.gov session, or by you acting under a signed power of attorney. Nothing on the Platform, and no action by Azimuth staff, is intended to constitute representation before VA by Azimuth.
You are independently accredited by VA's Office of General Counsel under 38 C.F.R. § 14.629. You are not an employee, partner, or agent of Azimuth. Using the Platform does not create any attorney-client, fiduciary, or agency relationship between a veteran and Azimuth. Any such relationship exists solely between the veteran and you, or between the veteran and the organization you represent.
3. Eligibility and Accounts
You must be at least 18 years old and able to form a binding contract. You must hold current, verifiable accreditation with VA's Office of General Counsel and must promptly notify Azimuth if that accreditation lapses, is suspended, or is revoked. If you use the Platform on behalf of a VSO or other organization, that organization must be recognized to represent claimants before VA, and you must be authorized to act for it.
You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
You agree to provide accurate information, including your accreditation status and the fee terms displayed to veterans, and to update that information as needed.
4. How Matching and Case Records Work
The Platform organizes intake, evidence, representative matching, secure messaging, claim tracking, and appeals support into a single case record shared between a veteran and the Accredited Representative the veteran appoints. The veteran chooses their representative from those matched to them. The veteran may revoke your access to their case record at any time through the Platform, subject to any professional obligations you may separately owe that veteran (for example, to protect a filing deadline).
Azimuth verifies representatives against VA's OGC registry at signup and periodically thereafter, but does not guarantee matching volume, that any veteran will appoint you, or the outcome of any claim. Disputes about representation, fees, or professional conduct are between you and the veteran, and, where applicable, subject to VA's accreditation complaint process or applicable state bar rules. Revoking your access ends your access through the Platform; it does not require you to delete information you have already lawfully obtained, which remains subject to your own professional and legal obligations.
5. Fees
Azimuth does not charge veterans any fee, at any stage, for use of the Platform. Azimuth is compensated by Accredited Representatives and organizations under a separate agreement, not by veterans. Azimuth's charges are software charges only. Azimuth does not receive any portion of a fee you charge a veteran, and you may not share any such fee with Azimuth or treat Azimuth's charges as a referral, contingent, or claim-volume fee.
VSO representatives may not charge a veteran a fee for representation. Accredited attorneys and claims agents may not charge a fee for an initial claim, and any permitted appeal fees are governed by 38 U.S.C. § 5904 and 38 C.F.R. § 14.636 and must be disclosed to the veteran in a separate written fee agreement before they apply. You must display to the veteran your actual written fee-agreement terms, or, if you are a VSO, that representation is free to the veteran. You may not present a platform-set rate.
6. User Conduct
You agree not to:
- Provide false information, impersonate another person, or misrepresent your accreditation status or the fee terms applicable to your representation
- Use the Platform to submit fraudulent evidence or claims
- Access a veteran's account or case record without authorization, or after the veteran has revoked your access through the Platform
- Interfere with or attempt to disrupt the Platform's operation or security
- Use the Platform for any unlawful purpose or in violation of any applicable VA regulation governing accredited representation, including 38 U.S.C. §§ 5904–5905 and 38 C.F.R. § 14.636
- Scrape, reverse-engineer, or use automated means to access the Platform except as permitted by us
- Charge a veteran any fee for use of the Platform, or share any representation fee with Azimuth
7. Evidence You Submit
You are responsible for the accuracy and completeness of evidence and information you upload to a case record, and for having the right to submit any documents that include another person's information. Evidence in a case record is stored using encrypted storage and access is logged, as described in our Privacy Policy. Azimuth will not use evidence or health information to train artificial intelligence models unless the veteran gives separate, express consent, which the veteran may decline or withdraw at any time. Submitting and reviewing claim-related medical and service records through the Platform is a core part of how the service works.
7A. AI-Assisted Features
The Platform includes features powered by artificial intelligence, such as an in-app assistant. AI-generated responses may be incomplete, inaccurate, or out of date and are provided for general informational purposes only. They are not legal, medical, or financial advice and are not a substitute for your professional judgment or the advice of another qualified professional. You are responsible for reviewing anything an AI feature generates before relying on it or submitting it to VA. To provide these features, information in a case record may be processed by third-party AI service providers acting on our behalf under contracts that restrict their use of that information, as described in our Privacy Policy. Any use of a veteran's information to train or improve AI models is optional, requires that veteran's separate consent, and is not a condition of using the Platform.
8. Intellectual Property
The Platform, including its design, text, graphics, software, and underlying technology, is owned by Azimuth or its licensors and is protected by intellectual property laws. Subject to your compliance with these Terms, Azimuth grants you a limited, non-exclusive, non-transferable license to access and use the Platform for its intended purpose — representing veterans who appoint you. Veterans retain ownership of the evidence and information they submit. You retain ownership of work product you create outside the Platform. You grant Azimuth a license to use information you submit solely to operate the Platform, facilitate representation, and as described in the Privacy Policy.
9. Third-Party Links and Services
The Platform may link to third-party websites or services, including VA.gov, the VA Office of General Counsel accreditation registry, or resources maintained by partner organizations. These links are provided for convenience. Azimuth does not control and is not responsible for the content, accuracy, or practices of third-party sites, and inclusion of a link does not constitute an endorsement.
10. Crisis and Emergency Situations
The Platform is not designed or intended for use in a medical or mental health emergency. If a veteran is in crisis or experiencing a mental health emergency, direct them to call or text 988 (press 1 for the Veterans Crisis Line) or call 911. Do not rely on the Platform for urgent or emergency needs.
11. Disclaimers
THE PLATFORM AND ITS CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. Azimuth makes reasonable efforts to keep the Platform accurate, secure, and available, but does not warrant that the Platform will be uninterrupted, error-free, or completely secure, that any veteran will be matched to or will appoint you, or that any claim outcome will be favorable. Information on the Platform is provided for general informational purposes only and does not constitute legal, medical, or financial advice. Use of the Platform and reliance on any information provided through it is at your own risk.
12. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL AZIMUTH, LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF DATA, LOSS OF PROFITS, LOSS OF GOODWILL, SERVICE INTERRUPTIONS, COMPUTER DAMAGE, OR ANY DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF, OR INABILITY TO USE, THE PLATFORM, OR YOUR RELATIONSHIP AND COMMUNICATIONS WITH ANY VETERAN OR OTHER USER.
AZIMUTH'S MAXIMUM AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE PLATFORM SHALL BE LIMITED TO THE GREATER OF ONE HUNDRED U.S. DOLLARS ($100.00) OR THE TOTAL AMOUNT PAID BY YOU TO AZIMUTH, IF ANY, IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU IN FULL; IN SUCH JURISDICTIONS, AZIMUTH'S LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
13. Indemnification
You agree to indemnify and hold harmless Azimuth and its officers, employees, and affiliates from any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising from your violation of these Terms, your misuse of the Platform, content you submit through it, your representation of any veteran, or your professional conduct.
14. Termination
You may stop using the Platform at any time. Azimuth may suspend or terminate your access if you violate these Terms, if your accreditation lapses, is suspended, or is revoked, or if we reasonably believe your use of the Platform poses a risk to Azimuth, other users, or the integrity of a claim. If you close your account or we terminate your access, your access to case records through the Platform ends, and data will be handled as described in Section 14A. Sections of these Terms that by their nature should survive termination including Sections 8, 11, 12, 13, and 16 will survive.
14A. Effect of Termination on Data
If your access ends, or a veteran revokes your access, you will no longer be able to access that veteran's case record through the Platform. Copies of information you have already lawfully obtained remain subject to your professional and legal obligations; loss of Platform access does not require you to delete those copies except as applicable law or professional rules require.
Azimuth will delete veteran data from the Platform within forty-five (45) days after the veteran's account closure or deletion request, by permanently destroying the encryption keys that protect the files and removing associated records from active systems. Documents uploaded to a case record but not confirmed, or abandoned, are held in quarantine. Azimuth will notify the relevant user after thirty (30) days of inactivity and permanently delete them by day forty-five (45).
Deletion does not apply to (a) records Azimuth is legally required to keep, such as certain power-of-attorney and fee-agreement records, which are kept only for the required period; (b) information subject to a legal hold or needed to resolve a dispute, until the matter is resolved; or (c) de-identified or aggregated information that does not identify a veteran. Your own account credentials and profile information will be deactivated on termination; Azimuth may retain records of your accreditation status, subscription, and Platform use as required for legal, accounting, or compliance purposes.
15. Changes to the Platform and These Terms
We may modify the Platform or these Terms from time to time. If we make material changes, we will update the “Last Updated” date above and, where required by law, provide additional notice. Continued use of the Platform after changes take effect constitutes acceptance of the revised Terms.
16. Dispute Resolution and Governing Law
These Terms, and any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Platform, are governed by the laws of the State of Nevada and applicable federal law, without giving effect to any choice or conflict of law provisions. Any legal action or proceeding arising under or relating to these Terms shall be brought exclusively in the state or federal courts located in Nevada, and each party submits to the personal jurisdiction and venue of those courts. Nothing in this Section limits any rights you may have under mandatory consumer-protection laws of the state in which you live.
17. Miscellaneous
Entire Agreement: These Terms, the Privacy Policy, and any separate subscription or organization agreement between you (or your organization) and Azimuth constitute the entire agreement between you and Azimuth regarding the Platform. If there is a conflict between these Terms and a separate subscription or organization agreement on commercial terms (including fees, seats, and billing), that separate agreement controls those commercial terms.
Severability: If any provision of these Terms is found unenforceable, the remaining provisions remain in effect.
No Waiver: Azimuth's failure to enforce any provision is not a waiver of that provision.
Assignment: You may not assign these Terms without our consent; Azimuth may assign these Terms in connection with a merger, acquisition, or sale of assets.
18. Contact Us
Questions about these Terms can be directed to:
Azimuth, LLC
Email: contact@azimuth.claims
Web: https://azimuth.claims